Every Velocita reservation is governed by the same standards, whether it is a single airport transfer or a week-long executive itinerary.
Chauffeur vetting
Every chauffeur holds a valid California license, clears a multi-state background and driving-record check, and completes an in-person road assessment before a first reservation.
Fleet standards
Late-model sedans, SUVs, and coaches on a scheduled maintenance program. Each vehicle is inspected and detailed before it leaves for a pickup.
Insurance & licensing
Commercial livery insurance on every vehicle, with certificates available to corporate accounts on request.
Dispatch oversight
Rides are monitored end to end. Status changes are timestamped, and a live dispatcher is reachable 24/7 during any reservation.
On every ride.
Chauffeurs confirm passenger identity discreetly before departure — never announced in public areas.
Airport pickups are matched to live flight data, so nobody waits curbside unattended.
Emergency contact details supplied at checkout are shared only with dispatch and the assigned chauffeur.
Any incident is escalated through a five-level review, with the account owner notified the same day.